Job Description

Job Description

Job Description

Salary: DOE

We are seeking a motivated and customer-oriented individual to join our team as a Collision Repair Estimator. As the first point of contact for our customers, you will play a crucial role in ensuring a positive and seamless collision repair experience. The ideal candidate is someone with a positive attitude, a willingness to learn, and exceptional organizational skills.

Requirements:

• High School Diploma: A high school diploma or equivalent is required for this position.
• Prior Experience: At least one year previous experience as an estimator or similar role is required.
• Positive Attitude: A friendly and positive demeanor is essential for this role. The ability to handle customer inquiries with a smile is a must.
• Teachable-Willing to Learn: We value individuals who are open to learning and adapting to new processes. Training will be provided, but we are looking for someone who is eager to develop their skills.
• Punctual: Timeliness is crucial in providing excellent customer service. The candidate should be consistently punctual to ensure smooth operations.
• Multi-Tasking: The ability to handle multiple tasks simultaneously is essential. This role involves answering phones, updating customer information, tracking/notating files, and managing vehicle check-ins with photo documentation.

Plus:

• College Diploma: A college diploma or equivalent is a plus.
• Bilingual: Proficiency in more than one language is a plus, as it can enhance communication with a diverse customer base.
• Prior Experience: More than one year of previous experience as an estimator or similar role is a plus.

Responsibilities:

• Write Repair Estimate: Write a complete repair blueprint.
• Diagnose: Diagnose initial collision damage.
• Answer Phones: Respond promptly and professionally to customer inquiries via phone, providing accurate information and assistance.
• Update Customers: Keep customers informed about the status of their vehicle throughout the repair process.
• Track/Notate Files: Maintain organized records by tracking and notating customer files. Attention to detail is crucial to ensure accuracy.
• Check In Vehicles/Photo Documentation: Manage the check-in process for vehicles, including thorough photo documentation.
• Negotiate repairs with responsible parties.

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