Job Description

Join to apply for the Client Care Coordinator - Greater South Bay Area role at Concentra Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America\'s workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Client Care Coordinator assesses the medical components of injured workers\'s situations including, but not limited to, prior authorization, chart preparation, determination of appropriate level of care, utilization of services, concurrent review, retrospective review, development of discharge plans, assurance of quality and cost effectiveness. Acts as a liaison among patient/family, client/employer, and healthcare personnel to ensure necessary care is provided promptly and effectively to restore injured worker\'s function, capacity and self-esteem. Performs medical and testing procedures under supervision of the treating clinician. Responsibilities Coordinate all aspects of a patient\'s injury, including case review and visit prep for clinicians. This includes gathering all necessary documents for these appointments, prepping the charts, coordinating referrals, and providing patients with necessary documents. Provide communication of non-compliance and missed appointments. In conjunction with the on-site clinicians, identify cases that may possibly require partnership with area medical leadership Partner with Center Operations Director (COD) in preparing for large groups of Physicals Communicate both in-person and telephonically with client, medical provider, attorney, employer, as required Assist clinicians with injury and physical visits Provide guidance, training, and education for all clinic staff as needed Examine clinic processes critically and note areas of improvement or deficiencies to report back to COD. At the direction of the COD the Client Care Coordinator will address these areas and implement changes. Attend medical case review meetings with client and speak to details of certain cases. Act as liaison between client and on-site clinicians. Perform onsite services for various department events and special client requests. This includes participation in client health and safety activities such as health fairs or education opportunities. Provide medical support services for patients or department employees that been scheduled in clinic. This includes assisting in the proper completion of ancillary services such as lab draws for physicals. Obtain drug screen results for the client, scan for needed Medical Review Officer (MRO) review, gather all needed information for clinician to perform MRO duty, facilitate clinician time needed for MRO process Apply all laws and regulations related to the provision of rehabilitation services Support clinic operations, specialty services, physical reporting This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Some college courses in Allied Health or related field from an accredited college/university Obtaining and maintaining Commission for Case Management, Clinical Data Management Systems, Certified Rehabilitation or Medical Assistant credentials in accordance with state requirements and applicable regulations Registered Nurse designations are encouraged; these designations are required where dictated by state regulations Job-Related Experience Customarily has at least one year of demonstrated experience in a similar position, preferably related to healthcare sales and/or Workers\' Compensation Customarily has at least one or more years of demonstrated customer experience Computer, word processing experience, knowledgeable about Microsoft Office programs (Word, Excel, PowerPoint) Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Demonstrated willingness to participate in initial and ongoing training Demonstrated effective communication and interaction with employers, patients, providers and other employees Demonstrated ability to maintain working relationship with all levels of employees Demonstrated computer skills. Knowledgeable in Microsoft Office programs (Word, Excel, PowerPoint), intermediate level or above Additional Data 401(k) Retirement Plan with Employer Match Medical, Vision, Prescription, Telehealth, & Dental Plans Life & Disability Insurance Paid Time Off & Extended Illness Days Offered Colleague Referral Bonus Program Tuition Reimbursement Commuter Benefits Dependent Care Spending Account Employee Discounts This position is eligible to earn a base compensation rate as permitted by applicable law, depending on job-related factors such as level of experience and geographic location. Concentra is an Equal Opportunity Employer, including disability/veterans. Seniority level Entry level Employment type Part-time Job function Health Care Provider Industries Hospitals and Health Care We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with applicable state and local laws. #J-18808-Ljbffr Concentra

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