Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES: Under minimal supervision, provides outstanding customer service to diverse patrons of all ages and performs circulation, programming, reader's advisory and clerical duties in all areas of unit.

• Deliver exceptional and engaging service to the public.
• Perform circulation and patron account management duties.
• Assist patrons in locating books and information and in using a wide range of technologies (e.g., computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance.
• Maintain orderliness and neatness in the library. Process deliveries; merchandize and shelve materials.
• Monitor public areas of library.
• Communicate and apply library policies and procedures; address and resolve patron issues.
• Promote library services and may participate in outreach and programming activities, including setting up and operating audiovisual and STEAM equipment.
• Perform data entry, record editing, and other clerical tasks.
• Participate in trainings and workgroups for planning and implementing projects, programs, and initiatives.
• May assist with special projects and coordinate daily tasks of unit.
• Other duties as required for the good of the Library.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM REQUIREMENTS:

Education and Experience:

• High school diploma or high school equivalency is required. In exceptional instances, specialized education, training and/or experience may be substituted for part or all of the required elements.

Knowledge, Skills and Abilities:

• Knowledge and understanding of the Library’s mission, vision, values and strategic priorities.
• Commitment to doing all work through a lens of diversity, equity, inclusion and anti-racism.
• Strong customer service skills and commitment to public service.
• Ability to work with a diverse population in an urban setting.
• Effective communication, interpersonal skills, and a positive attitude.
• Sound judgment and problem-solving skills, including the ability to handle unexpected situations.
• Strong teamwork skills, including flexibility to fill in during scheduling emergencies and vacation periods.
• Knowledge of urban public library concepts and techniques, literature and media, digital resources, and current technology.
• Ability to operate library computers, equipment, software and systems.
• Knowledge of developmental principles, materials and current issues related to serving target audiences.

PREFERRED REQUIREMENTS: Bachelor’s degree from a recognized college or university is desirable. Experience working in public libraries or other community settings is desirable. Fluency in a language in addition to English is desirable.

PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to operate standard office equipment; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; pay attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public, read and organize written material; place library materials on shelves or carts which can be located at floor level or overhead.

WORK ENVIRONMENT: Works in assigned area, including office areas, training rooms, library locations, as needed. Normal office exposure to noise, stress and interruptions.

SCHEDULE: The work week is 30 hours assigned in the best interests of the Library. The schedule may include evening and weekend hours. The initial schedule will be:

• Monday 11:30-8
• Tuesday 11:30-8
• Wednesday 3-8
• Thursday 1-6
• Friday 1-6 (or off for Saturday rotation)
• Every third Saturday: 12-5 (Saturday rotation #2)

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