Job Description
Job Details Level Entry
Job Location CRO - San Antonio, TX
Position Type Full Time
Education Level High School
Salary Range $16.00 Hourly
Travel Percentage None
Job Shift Any
Job Category Hospitality - Hotel
Description Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT! Are you a Customer Service Super Star...?
WE NEED BIG STARS LIKE YOU!!! Come be a part of our AWARD-WINNING TEAM and APPLY TODAY!
Valencia Hotel Group - Central Reservations Office (CRO)is in the downtownSan Antonioarea and is a pillar of the community. Our hotel is unique to the city, and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels that are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Job summary Our Hotel Reservations Agents communicatewith guests and travel agents concerning reservations viaphone, direct in-bound andoutbound calls, email, and chat. Valencia Hotel Group is a growing hotel company and currently has 7 hotels across Texas and California.
Shift requirements Currently searching for flexible evening shifts ranging from:
1:00pm - 9:30pm, 2:00pm - 10:30pm, and 3:00pm - 11:00pm with rotating weekends and holidays.
Responsibilities - Contribute positively to the team within the department
- Prepare for all guest requests
- Participate in on-going training
- Operate tools and equipment within the office
- Convey information and ideas clearly
- Answer CRO phones on a consistent basis
- Assist team members with daily/weekly/monthly assigned duties
- Communicate situations in the workplace effectively including anticipating, preventing, identifying, and solving problems as necessary
- Maintain composure and objectivity under pressure
- Listen, understand, and clarify the concerns and issues raised by guests effectively
- Work with and understand financial information, data, and basic arithmetic functions
- Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel/CRO operations.
- Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the CRO needs
- Complete other duties as assigned by Supervisor
Qualifications/ Benefits Qualifications - Hotel Operations or Customer Serviceexperience preferred
- Communicates effectively with others
- Works productively with a team
- Effective multitasking skills
- Composure and patience under pressure
- Skilled in working with multiple computer programs
BENEFITS - Medical, Dental, Life insurance, Pet insurance
- Paid Time Off
- Paid Community Service Days
- Click here to learn more
Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer: Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion, or any other condition of employment and actively seeks a diverse and representative work force. VALENCIA GROUP
Job Tags
Hourly pay, Full time, Work at office, Flexible hours, Shift work, Afternoon shift,