Job Description

Job Title: Tower Planners 

Job Location: Des Plaines-USA-60016 

Work Location Type: On-Site 

Salary Range: $15.49 - 23.52 per hour 

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

To efficiently manage and coordinate administrative and planning functions within the Tower, ensuring the smooth execution of daily operations. This role serves as a critical link between airline partners and internal teams, delivering accurate, real-time information to support on-time performance and uphold exceptional service standards.

Main Accountabilities

• Review and monitor dispatch sheets and daily schedules to catch any new or updated routings.

• Serve as the go-to liaison between LSG Sky Chefs and our valued airline customers.

• Input and manage critical flight details, including gate and ship numbers.

• Stay on top of gate changes, cancellations, and routing updates—and ensure our drivers are in the know.

• Build strong working relationships with our customers through clear, professional communication.

• Collaborate with Ramp personnel to resolve catering challenges efficiently.

• Keep internal teams and leadership informed by sharing timely updates and reports.

• Generate essential reports for our airline partners.

• Manage airline equipment inventory and assist with supply ordering.

• Complete customs paperwork with precision and accuracy.

• Operate airline systems such as ACE and other flight information platforms.

• Support the team with a variety of administrative and clerical tasks.

• Take on additional duties as needed to support overall operations.

Knowledge, Skills and Experience

We’re seeking a dependable, detail-oriented team player who thrives in a fast-paced environment and is ready to take on the challenges of the airline catering world. Our ideal candidate brings a mix of professionalism, adaptability, and strong communication skills.

Your Qualifications:

• Excellent Communication Skills: You’re confident reading, writing, and speaking English, and you know how to keep things clear and professional—especially over the phone and radio.

• Tech-Savvy & Eager to Learn: Basic computer skills are a must, along with a willingness to learn Microsoft Office (Word, Excel, Outlook) and other company-specific software.

• People Skills: You’re courteous, respectful, and bring a customer-first mindset to every interaction.

• Calm Under Pressure: Whether you're handling a gate change or juggling multiple calls, you stay composed and focused.

• Team-Oriented: You enjoy working collaboratively and thrive in a supportive, team-spirited environment.

• Flexible Schedule: We’re a 24/7/365 operation, so you must be available for a variety of shifts, including weekends and holidays. Flexibility is key!

• Attention to Detail: You can easily read dispatch sheets and quickly identify routing changes, gate assignments, and ship numbers.

• Multi-Tasking Master: Comfortable handling multiple calls, radio communications, and fast-changing priorities.

• Comfortable in Challenging Conditions: You’re prepared to work in environments with varying temperatures and time pressures.

• Education: High School Diploma or equivalent required.

• Clearance Requirements: Must be able to obtain an AOA badge and customs clearance sticker.

• Adaptability: Open to schedule changes due to shift bidding or operational needs.

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

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