Job Description

Timber Pizza Co. Raleigh is seeking a friendly and energetic front-of-house team member to work Wednesday and Thursday day shifts (10:00 AM - 4:00 PM), plus additional hours as the candidate's availability permits.

Requirements

• Enjoys hospitality and serving others.
• High energy and stamina. Able to work in a fast-paced environment and within a small working space.
• Excellent interpersonal skills.
• Able to multi-task.
• Able to work calmly and effectively under pressure.
• Able to lift and carry up to 30 pounds.
• Able to stand and walk for up to 10 hours per day.
• Able to work flexible shifts and schedules, inclusive of weekends, and some holidays.
• Able to perform essential functions to company standards with reasonable accommodation.
• Able to communicate effectively in the primary language of the work location.

The Details

• Arrives for shift on time and in proper work attire.
• Assists Cashier, Expo, and Bartender in completing Opening Procedures to ensure FOH is properly stocked, organized, and clean for service.
• Prepares to go boxes to ensure ample supply throughout shift.
• Assists Expo when needed.
• Helps greet guests when busy: provides menus, explains how seating and ordering works, maintains seating organization and helps guests find seating.
• Maintains communication with Expo to advise guests of wait times.
• Delivers plates to seated guests.
• Delivers food to guests, and ensures seated guests have adequate plates, plastic ware, napkins, etc.
• Brings to go orders to Cashier or Bar area for pick-up.
• Monitors and restocks supplies throughout shift.
• Monitors dining areas, and busses tables.
• May assist Cashier by taking orders on the handheld and handing out to-go orders.
• May run drinks from Bar.
• Actively communicates with team members throughout the shift to ensure a seamless guest experience.
• Actively communicates with cashier about expected wait time for table turns.
• Actively assists team members when required.
• Follows Timber protocol for handling service breakdowns/guest complaints.
• Adheres to Timber food safety & sanitation standards throughout the shift.
• Assists Cashier, Expo, and Bartender in completing Closing Procedures to ensure FOH is properly shut down at end of service.
• Completes side work duties as assigned.
• May complete deep cleaning tasks, per schedule.
• May complete other duties as assigned.

The Timber Way

• Service-Minded

  Has an inherent desire to take care of the guest. Sees the guest as the priority. Personally enjoys creating an extraordinary experience for the guest.

• Professional

  Manages oneself in a mature manner and in accordance with professional standards for words, actions, appearance, and behavior.

• Team Player

  Actively communicates, cooperates, and collaborates with others in pursuit of a shared goal.

• Verbal Communication

  Speaks clearly, professionally, and respectfully. Can adjust style when necessary to suit diverse situations. When conversing with others, demonstrates active listening.

• Interpersonal Skills

  Is personable and engaging. Treats others with courtesy, sensitivity, and respect. Can easily generate conversations and make positive connections with others.

• Multi-Tasking

  Successfully manages multiple activities at once, shifting attention from one task to another without compromising quality.

• Composure & Stress Management

  Remains calm, poised, and professional in the face of delays, challenges, stressors, and high pressure situations.

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